1st Line Assurance Engineer Nexio Midrand, Gauteng

Job Details
Division
Services
Minimum experience
Associate
Company primary industry
Information Technology and Services
Job functional area
Information Technology

Job Description

ROLE PURPOSE
To provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC) Resolver Team 2.

ROLE ACCOUNTABILITIES / KEY ACTIVITIES

To provide a high-level, high-quality service assurance role to Vodacom Business corporate clients, in the Customer Services Operations Centre [CSOC] RT2
Support all technical aspects of a Converged Network infrastructure, MPLS, SDWAN
Reporting of all incidents to relevant parties
Liaising with Client on all technical related events and fault resolutions
Fault Management update on Siebel SRM
Client update and follow up until incident closure: Complete understanding of ITIL practices.
Cross collaboration with all levels within the Organization
Service request management
Fault diagnosis / Troubleshooting
Monitoring
Vendor management
Provide Service desk 1st line support to customers.
Responsible for Incident resolution
Understanding of IP/GSM/Telecommunications/ICT Industry
MPLS
SDWAN

Core Competencies

Deciding and Initiating Action
Applying Expertise and Technology
Planning and Organising
Analysing
Learning and Researching

QUALIFICATIONS AND EXPERIENCE

CCNA
At least 3-5 years’ experience of which 2 years must be within a networking environment with 1 year with of service provider focus.
Grade 12 and with valid CISCO Certifications

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1st Line Assurance Engineer
Nexio
Midrand, Gauteng
Permanent
Closing Date 26 September 2025