Alarm & CCTV Service Technician Fidelity Services Group Cape Town, Western Cape

Job Details
Division
Fidelity ADT
Business Unit
Fidelity ADT – Cape Town
Minimum experience
Associate
Company primary industry
Security and Investigations
Job functional area
Information Technology

Job Description

Main purpose of job:

Service and maintain alarm systems for domestic, commercial and industrial sectors.

Qualification & experience:

Matric Or Equivalent
Minimum 5 years’ experience as an alarm technician
Previous programming, wiring, installations and fault finding experience

Job requirements & other attributes:

Valid driver’s license essential
Must be PSIRA registered (Grade E)
Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
Knowledge of CCTV, Intercom systems and access control
Able to work standby as per duty sheet

Duties:

Technical:

Conduct service calls / maintenance and repairs of alarms
Program alarm panels
Complete handovers and quotations
Complete invoices and job cards after every service call
Complete links up for new clients
Re-programme alarm systems when the current alarm was part of a takeover
Complete small installations as and when required

Admin:

Complete daily drive sheets
Complete job reports and technical invoices
Quote clients on upgrades
Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
Complete a stock control check
Keep the company vehicle clean and tidy

Performance standards:

Technical:

Ensure that scheduled service call are attended or rescheduled accordingly
Ensure that alarm panels are programmed with prescribed standards
Ensure that documents are completed timeously and within prescribed standards
Ensure that the alarm is programmed to ADT standards
Ensure that all installations are completed to ADT standards

Admin:

Ensure that drive sheets are completed accurately
Ensure that job reports and technical invoices are completed accurately and timeously
Ensure that quotes are completed accurately
Ensure that inspection checks are completed on a weekly basis
Ensure that all stock is available at all times and missing stock is reported immediately to FLM
Ensure that the company vehicle is clean at all times

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Important:
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Alarm & CCTV Service Technician
Fidelity Services Group
Cape Town, Western Cape
Permanent
Closing Date 31 October 2025