ATM Reconciliation Coordinator Fidelity Services Group Midrand, Gauteng

Job Details
Division
Fidelity Cash Solutions
Business Unit
FCS Head Office – Midrand
Minimum experience
Associate
Company primary industry
Security and Investigations
Job functional area
Administrative

Job Description

Purpose of the role:
To coordinate and reconcile ATM transactions by ensuring accurate cash orders, daily balancing, issue resolution, and effective liaison between branches, clients, and the National Reconciliations Manager.

Key responsibilities:

Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits
Branch liaison and real-time issue resolution with regards to cash orders, transfers, packing schedules and ATM loads, etc.
Daily monitoring, pulling from the system (I-Cash) and review of branch capturing.
Intermediary between client and branch with regards to instructions, issues and normal day to day business
Balancing on ATM devices on a daily basis.
Working on a balancing sheet, providing accurate feedback.
Working on claims received from the client.
Dealing with CPC Activations (stained and burnt notes)
Mapping and reporting to National Reconciliations Manager of new ATMs as they are rolled out on monthly basis. This is to enable the client to do proper cash order planning.
Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.
Provision of training from time to time, to branch supervisors/Recon Clerks on the Capitec ATM process.
Other related activities as instructed by NR Manager
Assisting with operational queries.

Requirements:

A proven understanding of the reconciliation process
Good MS Excel, Word and Outlook skills
Able to coordinate and manage branch supervisors
Good administrative skills and discipline
Be able to manage effectively to work towards daily deadlines
Good interpersonal skills to deal with positions ranging from branch tellers to client management.

Daily/monthly reporting:

Daily ops report on float returns per branch – confirming receipt, float balance, cash order check, cash count, cash certificates and redeposits. Submitting daily all branch recons plus float certificates to Capitec.
With each monthly cash order cycle, monitoring and daily reporting on cash order confirmations received from branches, highlighting issues and short received.
Keeping a log of issues reported, including cash order issues, ATM technical issues etc.
Reporting of shortage’s and surpluses on a daily basis.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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ATM Reconciliation Coordinator
Fidelity Services Group
Midrand, Gauteng
Permanent
Closing Date 30 September 2025