CCTV and Alarm Technician – West Coast Fidelity Services Group Cape Town, Western Cape

Job Details

Division
Fidelity ADT
Business Unit
FADT – Western Cape
Minimum experience
Associate
Company primary industry
Security and Investigations
Job functional area
Other

Job Description

REPORTS TO: Technical Manager

QUALIFICATION & EXPERIENCE:

Matric or equivalent
Minimum 5 years’ experience as an alarm technician
Extensive programming, wiring, installations and fault finding experience

JOB REQUIREMENTS & OTHER ATTRIBUTES:

Valid driver’s licence essential
Must be PSIRA registered (Grade C)
Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
Knowledge of CCTV, Intercom systems and access control advantageous
Able to work standby as and when required

INTERNAL CLIENTS:

Installations
Servicing
Investigations
Operations
Technical Trainer

EXTERNAL CLIENTS:

FADT customers
Suppliers

Duties (Technical):

Perform alarm installations as per quotation
Program alarm panels / system as per specifications
Issue clients with quotes on site for additional equipment if necessary
Plan the cable runs with the wireman
Obtain customer codes before attending a call daily and when on Standby
Complete handovers
Complete invoices and job cards after every installation
Provide feedback to Manager / Supervisor and Call Centre upon completion of a call

Performance Standards (Technical):

Ensure that installation corresponds to Sales Rep’s quotation
Ensure that alarms are programmed according to FADT prescribed standards
Ensure that the correct details are quoted
Adhere to SHE requirements at all times
Ensure that the correct customer details are obtained prior to attending the call
Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
Ensure that feedback is provided timeously to the relevant parties

Duties: (General):

Download cites every morning
Keep stock up to date and assist storeman with stock take
Keep the company vehicle clean
Submit petrol slips

Performance Standards (General):

Ensure that stock is up to date at
Ensure that stock is up to date at all times and report any discrepancies
Ensure that the company vehicle is clean at all times
Ensure that petrol slips are submitted weekly

Competencies (technical & behavioural):

Action Oriented
Priority setting
Customer Focus
Planning
Interpersonal savvy
Approachability
Functional / Technical Skills
Delegation
Action orientated
Informing
Planning

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful

Important:
Our sole purpose is to share new jobs in South Africa with our readers that seek employment. The job shown on this page, belongs to the Company as seen on the listing.

CCTV and Alarm Technician – West Coast
Fidelity Services Group
Cape Town, Western Cape
Permanent
Closing Date 30 January 2026