Change Manager Nexio Midrand, Gauteng

Job Details
Division
Services
Minimum experience
Associate
Company primary industry
Information Technology and Services
Job functional area
Information Technology

Job Description
ROLE PURPOSE

The Change Manager acts as a facilitator, responsible for the overall change management process. Enters the business needs, goals and objectives of the change and ensures they are accurate. Ensures the risk factors have been assessed and verifies the validity of the initial priority setting.

ROLE REQUIREMENT

Liaise with the change requestor for business and technical queries and issues, if any
Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes
Create an RFC (Request for change) and update its status whenever required. Check and decide an implementation date, ensuring that it doesn’t conflict with other activities
Assess and manage the risk involved
Test and implement the change
Coordinate and communicate with the other impacted team prior to submitting the change
Once the change is approved create a remedial case for the scheduled change. Execute the change as on the scheduled date and time. Update the remedy case.
After successful completion provide closure status
Document the change procedure after its implementation
Ensuring that the Change Management process is fit for purpose
Defining the Business Case for the Change Management process
Ensuring that there is optimal fit between people, process, technology/tool and governance
Ensuring that proper Key Performance Indicators are set
Ensuring that quality reports are produced, distributed and utilized
Integrating the process into the line organization
Assisting with and ultimately responsible for the process design
Defining appropriate policies and standards to be employed throughout the process
Documenting and publicizing the process
Defining Key Performance Indicators (KPIs) to evaluate the effectiveness and efficiency of the process and design reporting specification
Reviewing KPIs and taking the action required following the analysis
Periodically auditing the process to ensure compliance to policy and standards
Addressing any issues with the running of the process
Reviewing opportunities for process enhancements and for improving the efficiency and effectiveness of the process
Initiating improvements in the tool, process, governance mechanisms and people
Reviewing integration issues between the various processes
Communicating process information or changes as appropriate to ensure awareness
Promoting the Service Management vision to top-level/ senior management
Functioning as a point of escalation when required

PROFESSIONAL COMPETENCIES

Ability to remain focused and persistent in the face of challenges.
Techniques for managing stress and maintaining well-being during high-pressure periods.
Willingness and ability to adapt strategies and approaches as needed.
Understanding of organizational culture and how it affects change.
Skills in developing and coaching employees to adapt to change.
Ensuring that change initiatives align with the organization’s strategic goals and objectives.
Understanding of relevant technologies and tools that support change management.
Knowledge of how digital tools and platforms can facilitate organizational change.
Ability to use software and tools to track progress and report on change initiatives.
Ability to identify and analyse the needs and expectations of different stakeholders.
Skills in engaging stakeholders and fostering a collaborative environment.
Ensuring that change initiatives meet the needs and expectations of customers or end-users.

QUALIFICATIONS & EXPERIENCE

Matric
A+
Other technical qualifications
Experience with and knowledge of change management principles, methodologies and tools.
Problem-solving and root-cause identification skills
Microsoft Office (MS Word, MS Excel, MS PowerPoint)
ITIL Foundation (Trained and Experience)
2 years previous Change Management experience
2 years previous IT experience
1 year Remedy/SNOW or relevant experience

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Change Manager
Nexio
Midrand, Gauteng
Permanent
Closing Date 31 October 2025