Client Relationship Manager: Cape Town (Cape Town)

5 months ago 45

Work From Home - Earn Something By Just Working At Home

Remuneration:	negotiable
Location:	Cape Town
Remote work:	Some remote work allowed
Education level:	Degree
Job level:	Mid
Type:	Permanent
Company:	Everlytic

We are seeking a highly motivated Client Relationship Manager to manage, retain, and expand our enterprise client accounts. Your focus will be on building lasting client relationships, driving strategic growth, and ensuring that clients achieve maximum value from our solutions.

This role entails:

Customer Centricity and Relationship Management

Build strong, trusted relationships that position you as a strategic partner and extension of the client’s marketing team.

Operational Excellence
Ensure seamless delivery, proactive support, and operational accountability across all client touchpoints. This includes:

Client Education and Enablement - Educate clients on solution capabilities and new features
Product Support - Resolve product queries efficiently
Renewals and Negotiations - Lead renewal conversations to secure ongoing partnerships and maximise value
Contract Health Management - Track renewal cycles, forecast risks, manage RAG (Red/Amber/Green) statuses

Knowledge and Industry Experience
Be the subject-matter expert clients rely on for digital marketing strategy and product innovation.

Strategic Value and Growth Enablement
Drive strategic outcomes and measurable value for clients through consultative engagement.

Client Growth and Commercial Impact
Maximise account growth through consultative selling, upselling, and value-driven expansion.

Skills required

Proven experience in enterprise account management or client relationship management.
Strong understanding of digital marketing, SaaS solutions, and feature adoption strategies is a plus.
Strong relationship-building and client-facing skills.
Ability to operate independently and manage multiple priorities.
Entrepreneurial mindset with creative problem-solving skills.
Adaptable and resilient in a fast-paced, high-growth environment

Education

Desirable: A bachelor’s degree in Communication Management or a diploma or qualification in the related field
Minimum: High School Grade 12

Company Description

Why Everlytic?
At Everlytic, we value innovation, teamwork, and a commitment to continuous improvement. Join a team where your voice is heard, and your insights drive our growth. We’re looking for a candidate with a passion for staying ahead of digital marketing trends, exploring emerging tools, and continuously testing and iterating to optimise performance. This role offers the chance to make a direct impact, advance your skills, and grow with us as we expand both in South Africa and internationally.

Posted on 30 Oct 10:39, Closing date 20 Nov

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Everlytic is the leading Cloud Marketing Software solution in South Africa. Every day hundreds of top South African and international companies use our software to send millions of messages to their customers and subscribers. With our bulk and transactional email and SMS engines you can manage all of your digital communications from one central hub. Whether it be newsletters and notifications, to statements and system generated messages, Everlytic is the leader in ensuring top delivery rates.