Credit Facilitator

A well-established distribution company is seeking to appoint an experienced and hardworking Credit Facilitator to manage the full credit control function across assigned portfolios. The role focuses on field-level debt management involving Consultants, Managers, and Prospective Distributors, requiring a proactive and hands-on approach to collections, account monitoring, and stakeholder engagement.

Responsibilities 

• Full Credit Control Function

  • Manage the full credit lifecycle, including invoicing, follow-ups, reconciliations, and collections

  • Monitor accounts, resolve disputes, and maintain accurate audit trails

  • Identify high-risk accounts early and implement recovery plans in line with credit policy

  Consultant & Manager Collections

  • Lead proactive recovery of debt from Consultants and Managers

  • Implement structured calling, messaging, and follow-up procedures

  • Coordinate with Distributors and Area Managers to align recovery actions

  Acknowledgement of Debt (AOD) Management

  • Prepare, track, and monitor AODs to ensure compliance with agreed terms

  • Follow up consistently on defaulting accounts

  • Liaise with legal teams and credit bureaus where escalation is required

  Training & Support

  • Provide money management and credit discipline training to Consultants and Managers as needed

  • Support Prospective Distributors during the mentorship phase to promote sound credit practices

  • Assist the CCS team in delivering training initiatives and awareness campaigns

  Reporting & System Updates

  • Maintain accurate account histories, notes, and comment logs on the system

  • Prepare weekly and monthly credit control reports for management review

  Team Collaboration & Leadership Support

  • Assist with training and mentoring of junior team members

  • Support departmental planning, escalation management, and coordination

  • Gradually assume team oversight and leadership responsibilities as capability is demonstrated

Requirements 

• Diploma in Credit Management, Accounting, or a related financial field

• Minimum of 5 years’ experience in credit control, including at least 2 years in a senior or supervisory role

• Proven experience in field collections, AOD management, and system-based account tracking

• Fluent in English, with the ability to communicate in multiple African languages

Benefits