Digital Printing Counter Sales Assistant (Cape Town)

Job title: Digital Printing Counter Sales Assistant

Department: Photo Lab Cape Town

Based at: ORMS Central Cape Town

Responsible for:

Be the friendly face that creates amazing experiences for our clients. You'll help bring their visual stories to life while smashing sales targets and building lasting relationships.

Minimum educational requirements:

• Grade 12
• Computer literate
• Proficient in Adobe Photoshop and Light Room
• A passion for staying ahead of digital printing trends and tech innovations
• Outstanding customer service skills and etiquette.
• Fluent in two languages to connect with our diverse community
• Photography/Printing Experience: A major advantage that'll set you apart!
• No colour blindness - Essential for accurate print work

What makes you perfect for us:

• Customer Service Excellence
• Genuine Connection: You naturally build rapport and make every client feel valued and heard
• Solution-Focused Mindset: You don't just solve problems - you anticipate them and offer proactive solutions
• Empathy in Action: You understand that behind every print job is a special moment or memory
• Going the Extra Mile: You're the person who suggests the perfect frame or reminds clients about better paper options
• Calm Under Pressure: You stay cool and positive even when things get hectic
• Follow-Through Champion: You remember clients' preferences and check in on their satisfaction

 Professional Excellence:

 Master of Photoshop, ORMS Create & Print software, and Embrace till system

• Product knowledge that impresses (and keeps growing!)
• Team player who lifts everyone up
• ORMS brand ambassador - you represent us with pride
• Photography background that adds authentic expertise

Summary:  

• Client Consultation: Guide customers through their printing journey from concept to collection
• Upselling with Purpose: Suggest upgrades that genuinely enhance their final product
• Stock Management: Keep our shelves stocked and organized
• Follow-Up Care: Reach out to clients about ready orders (they love this personal touch)
• Software Mastery: Navigate ORMS Create & Print like a pro
• Systems Excellence: Handle Embrace till operations, credits, refunds, and invoicing flawlessly
• Space Curation: Maintain a welcoming, organised workspace
• Trend Spotting: Stay current with promotions, offers, and cutting-edge printing tech
• Product Care: Price and pack stock with attention to detail
• Flexibility: Take on additional projects and tasks that help our team succeed

Key performance areas:

• Customer Obsession: Delivering jaw-dropping service that has clients raving about ORMS to their friends. You'll guide them through sizing, colour options, print vs. canvas, framing, photobooks - making each decision feel easy and exciting.
• Sales Growth: Naturally increasing turnover through genuine recommendations and value-add suggestions.
• Team Harmony: Building strong relationships with colleagues and management while contributing to our positive culture.
• Brand Excellence: Being the professional, friendly face that makes ORMS unforgettable.

Personal attributes:

• Customer Service Genius: You make people feel amazing about their experience
• Communication Master: Crystal-clear verbal and written skills
• Detail Oriented: Nothing slips past your eagle eye
• Pressure Handler: Tight deadlines? Bring it on!
• Initiative Taker: You see what needs doing and make it happen
• Team Spirit: Collaboration energizes you
• Professional Presence: You look and act the part, always
• Adaptability: Change doesn't phase you - you embrace it
• Growth Mindset: Learning new things excites you
• Physical Stamina: Comfortable standing and moving around to help clients
• Active Listener: You hear what clients really need, not just what they say
• Integrity: Honest, reliable, and trustworthy in everything you do

Ready to join our creative family?

Please send your CV in confidence to annette.blackie@orms.co.za

If you don't hear from us within 4 weeks, please consider your application unsuccessful. But don't let that stop you from staying connected with the ORMS community!