1 month ago
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Job Details
Division
Decision Science
Business Unit
Fraud
Minimum experience
Mid-Senior
Company primary industry
Retail
Job functional area
Financial Analyst
Job Description
homechoice is a leading South African homeware retailer. For 40 years, we’ve been helping our customers create beautiful homes they love with an innovative range of quality products at prices they can afford.
We’re seeking a dynamic, highly motivated individual to lead our Fraud function. This role is accountable for all aspects of fraud prevention, detection, investigation, and recovery. This senior role owns end-to-end fraud risk, spanning strategy, operations, technology, analytics, and governance, ensuring the organization stays ahead of evolving threats while minimizing customer friction and financial loss.
What you will love doing in this role
Strategic Leadership
Develop and execute a comprehensive, data-driven fraud strategy aligned with business objectives, risk appetite, and regulatory requirements
Serve as the primary subject matter expert on emerging fraud trends, threat actors, and attack vectors
Lead the Fraud Risk Committee and present monthly updates to the Executive Leadership Team
Fraud Detection & Prevention Framework
Oversee the design and deployment of real-time and batch fraud detection systems using rule-based engines, machine learning models, and behavioral analytics.
Integrate fraud controls across all customer touchpoints: onboarding, transactions, account management, and customer service.
Establish fraud loss thresholds, recovery protocols, and chargeback management processes.
Advanced Analytics & AI/ML
Partner with Data Science and Engineering to build, validate, and productionize predictive fraud models
Champion the use of alternative data sources to enhance detection accuracy.
Implement model governance, explainability (XAI), and continuous monitoring to mitigate bias and false positives.
Cross-Functional Collaboration
Work closely with Product, Engineering, Compliance, Legal, and Customer Experience teams to embed fraud prevention by design.
Negotiate and manage relationships with third-party fraud solution providers
Team Leadership & Talent Development
Build and mentor a high-performing fraud strategy team (analysts, data scientists, investigators).
Foster a culture of innovation, psychological safety, and ethical decision-making.
Manage budget, vendor contracts, and ROI for fraud technology investments.
What you’ll need to do this role
Qualifications & Accreditations
Bachelor’s Degree in a numerate discipline (Statistics, Mathematics, or similar); Honors desirable.
Experience & Skills
10+ years in fraud risk management, with 5+ years in a leadership role at a financial institution, fintech, e-commerce, or payment processor.
Proven track record of reducing fraud loss rates by 30%+ through strategy and technology.
Hands-on experience with fraud platforms and big data tools (SQL, Python/R, Spark). Excellent reporting, presentation, and influencing skills at senior and executive levels
Knowledge of fraud risk controls and early warning indicators in credit portfolios.
Experience in Collections & Recoveries advantageous
What we love about you
A strong can-do attitude with energy, resilience, and a drive for results.
An innovative thinker who thrives on solving complex business challenges.
Exceptional stakeholder management, relationship-building, and influencing skills.
Attention to detail and strategic mindset in equal measure.
A collaborative leader who grows people while holding teams accountable for performance.
Quick to learn, adaptable, and always looking to raise the bar in fraud risk management.
Behaviors we love
Wow my customer
Walk in my customers’ shoes
Deliver on my promises
Deliver insight-led solutions my customers need
Treat the business as my own
Take accountability
Be curious, creative & explore opportunities
Do it right & at the right time
Play as a team
Be helpful
Be inclusive
Find the fun
Important:
Our sole purpose is to share new jobs in South Africa with our readers that seek employment. The job shown on this page, belongs to the Company as seen on the listing.
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