ISA IT Admin / Support Manager (Cash) Fidelity Services Group Midrand, Gauteng

Job Details
Division
Fidelity Cash Solutions
Business Unit
FCS Head Office – Midrand
Minimum experience
Associate
Company primary industry
Security and Investigations
Job functional area
Data Analyst

Job Description

Purpose of the role

The above position is vacant at Fidelity Cash Solutions, reporting to the Project Manager and Cash Executive. The overall purpose of this position is to assist with day to day administration, reporting and support on ISA / ICMS including any new projects starting.

Minimum Requirements:

Clear criminal record
Matric certificate , with Mathematics and or Accounting, Office Administration
Computer literacy and proficiency in Microsoft Word, Outlook and Excel.
Client and Branch support / experience
Staff Management (5+) (Trainer / Ops- Implement staff / Finance / IT)
System related experience (i-Cash / ISA / ICMS) will be an advantageous (2-5 yr plus)
Knowledge of Fidelity standard operating procedures
Similar experience

Key Performance Areas: (not totally inclusive):

Daily checking of ISA / ICMS projects (meetings and minutes)
Manage and control entire project from start to end
Full Implementation (Planning / training / implement and monitor)
System testing and enhancements if and when required
Driving resolution on standardisation
full overview and understanding of ISA Back end.
Liaising with internal / external player — Communication and regular meetings
Reconciliation and balancing
Maintain head office liaison with regards to daily e reporting
Project and process Admin
Procedures
Equipment / Capex
Set-up
Client queries and requirements
Verification of Customer information (Master data)
Obtain / update and support system, records
Adhere to deadlines (24hour turn a round)
MIS to be up to date
Reporting
System and Process Solutions
Other related activities as instructed by Cash executive

Other personality attributes:

Must be honest and reliable
Must have good verbal and language abilities
Must be self- motivated
Pay attention to detail
Customer service and relations
Ability to work without supervision

Core Competencies:

Self-development
Communication skills
Customer focus
Team work

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Important:
Our sole purpose is to share new jobs in South Africa with our readers that seek employment. The job shown on this page, belongs to the Company as seen on the listing.

ISA IT Admin / Support Manager (Cash)
Fidelity Services Group
Midrand, Gauteng
Permanent
Closing Date 30 September 2025