ISA Trainer Fidelity Services Group Johannesburg, Gauteng

Job Details
Division
Fidelity Cash Solutions
Minimum experience
Associate
Company primary industry
Security and Investigations
Job functional area
Training

Job Description
Direct report: Project Manager

Overall purpose to provide first line support to the Cash Centre staff upon implementing ISA into the
Cash Centre. To provide support relating to ISA systems, ISA Implementation based on business
requirements, and to train users to utilize ISA application.

Minimum Requirements:

• Matric certificate or equivalent
• A clear criminal record
• Excellent communication skills
• Computer literate and proficiency in Microsoft Word, Excel and Outlook
• Knowledge of ISA 7 advantage
• Knowledge of Cash Centre money counting equipment advantage
• Knowledge of the Cash Centre operations advantage
• 2 years’ experience in a similar role or Cash Centre experience.
• Own transport
• Experience in reporting writing
• Ability to work extended hours when needed
• Ability to work without supervision, under pressure and meet strict deadlines

Key Performance Areas (not totally inclusive):

Provides first line user support to ensure the effective use of the ISA application.
Maintain head office liaison with regards to daily reporting.
Cash Centre queries and requirements.
Adhere to standard operating guidelines when utilizing ISA.
Reconciliation and balancing.
Ensure that laid-down procedures regarding the handling and movement of cash are adhered to.
Accurate record keeping within the Cash Centre’s.
Subordinate effectiveness, motivation, and teamwork.
Laid-down risk control and security procedures always adhered to.
Operating losses at a minimum.
Assist in the implementation of new installations and support of current ISA components.
Always required to follow laid-down policies and procedures.
Planning is generally on a daily to weekly basis within regular activity cycles.
Undertake basic trend analysis of cash usage.
Able to take the initiative within limits of authority

Administration

Assists with development of training manuals and procedures.
Assists with the compilation of procedural documentation.
Reports on system availability, trends and maintenance to the Project Manager.

Learning and growth

Analysis
Teamwork
Communication

Core competencies:

Self-development
Communication skills
Teamwork
Time management
Able to handle pressure
Results-oriented
Problem solving and analytical skills

Other Personality Attributes:

Must be honest and reliable
Must have excellent verbal and written communication skills
Must be assertive
Pay attention to detail
Ability to work without supervision
Adheres to deadlines
Logical approach to problem solving

We reserve the right not to make an appointment to any advertised position. While preference is given to existing employees at all times and the choice is made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Important:
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ISA Trainer
Fidelity Services Group
Johannesburg, Gauteng
Permanent
Closing Date 30 September 2025