IT Advanced Support Administrator (Cape Town; Johannesburg)

Job description

Key purpose of role
This role is to lead and provide high quality operational and technical application and systems support. Owner of the Application Problem Management process, ensuring Project Management goals are achieved. Minimising the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents.

Maintain effective procurement management for IT and Technical:
• Streamline IT and Technical procurement processes
• Optimise costs and manage budgets effectively
• Ensure efficient vendor management
• Maintain compliance with policies and regulations
• Align procurement strategies with business needs

Ensure accurate management of IT and Technical assets:
• Track and maintain IT and Technical assets
• Optimise asset usage for efficiency
• Ensure data accuracy and up-to-date records
• Minimise downtime and disruptions
• Align asset management with business needs

Improve IT service delivery while ensuring timely and high-quality resolution of support tickets:
• Improve IT service delivery efficiency
• Streamline ticket management processes
&+• Maintain consistently high-resolution standards

Provide assistance with IT projects to ensure completion in accordance with agreed milestones and budget:
• Complete assigned project tasks on time
• Adhere to agreed project milestones

Disaster Recovery and Business Continuity:
• Develop and implement comprehensive business continuity plans
• Safeguard business operations against disruptions
• Minimise downtime and operational impact
• Enable swift recovery during disruptions

Ensure the stability and reliability of IT systems by prioritising system maintenance and upgrades:
• Oversee system maintenance and upgrades
• Streamline IT processes for efficiency
• Monitor system performance proactively
• Address issues swiftly to minimise downtime and disruptions

Minimum required qualification:
• A+
• N+
• Diploma or Degree with a specialization in IT or similar related field
• ITIL Certification V3/V4
• MCSE

Qualifications considered advantageous:
• Project Management (advantageous)

Minimum years of experience:
• Experience in application support lead
• Experience in providing services to agreed SLA’s and OLA’s
• Good core experience in network security, minimum 5 years’
• Strong Microsoft operational experience, Exchange server 2019/AD/File and print, minimum 5 years’ experience
• Backup experience, minimum 5 years’ experience
• Storage solutions, SAN, NAS, LTO. minimum 5 years’ experience
• Virtual Environments Nutanix/VMware experience, minimum 3 years’ experience
• Knowledge of infrastructure architecture: Evaluate, design, test, implement, minimum 3 years’ experience

Additional role requirements:
• Overtime
• Valid Driver’s license
• Excellent telephone etiquette
• Excellent communication skills
• People skills
• Excellent technical ability in one or more key team areas.
• Good technical understanding of current leading technologies, suppliers and industry terminology.
• Able to prioritize under pressure and work to deadlines.
• Excellent decision making, judgement, planning and organization skills.
• Ability to work well within a team, supporting other team members
• Team player
• Attention to detail and accuracy
• Initiative
• High levels of professionalism
• Punctuality
• Quick learner
• Process-focused