1 week ago
8
Job Details
Division
EUM
Minimum experience
Associate
Company primary industry
Insurance
Job functional area
Administrative
Job Description
EUM, part of the TWK group, has the following vacancy available: Manager (Admin) at Centurion, Gauteng.
Job Summary
This role involves the end-to-end management of the administrative function within the EUM Funeral environment. The position oversees the full administration team and ensures effective control across underwriting and claims processes, from client onboarding through to claim finalisation. The Admin Manager plays a critical role in maintaining strong governance, disciplined process adherence, and high service standards, while leading people with fairness, professionalism, and humanity. A solid understanding of the funeral industry and alignment with its culture are essential.
Responsibilities and Duties
Lead and manage the full administrative function for the Funeral business
Manage and oversee the entire administration team, ensuring accountability, performance, and service excellence
Oversee both underwriting and claims administration, ensuring accuracy and compliance at all stages
Manage the full administrative lifecycle, from onboarding of new clients through to claims processing and settlement
Design, implement, and enforce robust administrative processes and controls
Ensure strict adherence to procedures, legislation, and internal governance standards
Drive operational discipline while maintaining a people-centred leadership approach
Ensure accurate record keeping, documentation, and reporting
Liaise with internal stakeholders, service providers, and clients in a professional and solutions-driven manner
Identify process gaps and continuously improve administrative efficiency and risk management
Qualifications and Skills
Matric / Grade 12
Relevant tertiary qualification in Administration, Business Management, Insurance, or related field (advantageous)
Proven experience in administrative management within insurance, funeral services, or a related regulated environment
Strong process orientation with the ability to enforce compliance and standards
Confident people manager who can be firm, fair, and empathetic
In-depth understanding of administrative workflows, controls, and risk mitigation
Ability to operate effectively within the culture of the Funeral business
Strong organisational, leadership, and decision-making skills
Excellent communication and stakeholder management abilities
High attention to detail with a structured and disciplined working style
Proficient in MS Office and relevant administrative systems
Take the next step in your career with TWK Agri, a trusted leader in agriculture and beyond.
*The company can expire job adverts at any time at their own discretion.
**TWK Agri supports the principles of Employment Equity and reserves the right to prioritise candidates in line with our Employment Equity targets.
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