14 hours ago
3
Job Details
Division
Retail
Minimum experience
Entry Level
Company primary industry
Retail
Job functional area
Other
Job Description
Dis-Chem Pharmacies has an exciting opportunity available for an Online Administrator for their New Store in Pinelands. The main function of the role will be to ensure effective in-store operation for the Dis-Chem Online Store’s Click & Collect system.
Minimum Requirements:
Essential:
Grade 12 / Matric
Minimum of 1 years’ experience in a relevant retail environment
Computer literate – MS Office and Internet browser administration
Job Specifications:
Promote the ultimate superior customer relations experience for all Click & Collect users.
Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased.
Stay up to date with all e-mail and system queries and act accordingly.
Keep accurate records of all Click and Collect orders received, picked, packed and released to customer.
Identify opportunities to reduce customer wait times upon picking at stores.
Report any system issues as soon as it appears to enhance customer experiences.
Correctly pick and pack parcels to avoid customer discrepancies.
Resolve any customer queries in the fastest and most appropriate way possible.
Inform management of any unresolved customer matters.
Maintain regular communication with management and up to date feedback regarding online operations.
Implement all new operations as required by management.
Competencies:
Essential:
Understand best practices related to Click and Collect in-store operations
Customer Service driven and focus on quality
Exceptional communication and active listening skills
Customer service skills
Attention to detail
Deadline driven
Problem solving skills
Patient, honest and trustworthy
Time management and accountability
Advantageous:
Understand basic of Online shopping (e-Commerce) in South Africa
Bilingual
Special conditions of employment:
Willing and able to work retail hours
Reliable transport
Fully Vaccinated (proof of vaccination certificate)
South African citizen
Clear credit and criminal records
Remuneration and benefits:
Market related salary
Medical aid
Provident fund
Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.
Important:
Our sole purpose is to share new jobs in South Africa with our readers that seek employment. The job shown on this page, belongs to the Company as seen on the listing.
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