Operations & Delivery Manager (Digital Agency) (Cape Town)

6 months ago 77

Work From Home - Earn Something By Just Working At Home

Remuneration:	cost-to-company
Location:	Cape Town
Remote work:	Some remote work allowed
Job level:	Mid/Senior
Own transport required:	Yes
Type:	Permanent
Reference:	#OPSTGC
Company:	The Grow Collective

Seniority: Mid–Senior Level (5–8 years agency experience)
Reports to: Managing Director
Location: Wynberg, Cape Town (Onsite, Hybrid)

About Us

We’re a small but dynamic and growing full-service digital agency. Our team collaborates closely, values each other’s expertise, and takes pride in delivering work that truly moves the needle for our clients.
We care deeply about the brands we partner with and hold ourselves to high standards but we also believe in balance. Efficiency, systems, and clarity are how we maintain both quality and sanity.

Our leadership is hands-on, our team is open and collaborative, and we leave egos at the door. We experiment, learn, share, and push ourselves out of our comfort zones because that’s how we grow both as professionals and as people.

We do work we enjoy, with people we like, and we strive to make what we do fun and rewarding.
Role Overview

As our Operations & Delivery Manager, you’ll be the central connector of the agency driving delivery, workflow, and communication across all departments.
You’ll ensure that campaigns, content, production and paid media run seamlessly from brief to delivery, while also managing selected client relationships.

This role suits someone with strong agency experience who thrives in a fast-paced environment, is process-oriented, and can bring calm, clarity, and accountability to the team, understands all moving parts and how they fit together, along with getting the best out of the team.
Key Responsibilities

Manage day-to-day delivery and timelines across all agency accounts, coordinating between creative, social, performance, and SEO teams.
Act as the primary point of contact for delivery updates and operational queries, internally and with clients where needed. There will be some client facing requirements on key accounts.
Coordinate briefs, approvals, and production schedules, ensuring visibility and accountability across teams.
Lead weekly production meetings and sprints (content and paid media), tracking deadlines, priorities, and blockers.
Maintain and optimise Asana for full-agency visibility on timelines and deliverables.
Manage client comms for assigned accounts in conjunction with account managers, ensuring proactive updates and alignment.
Ensure deliverables meet timing, scope, and quality standards.
Work closely with the Head of Performance to coordinate paid media budgets, asset delivery, and QA of campaigns.
Collaborate with the Social Media Manager on content production shoots, logistics, and asset delivery.
Partner with the Senior Account Manager to align client expectations and team capacity.
Identify process gaps, document and refine workflows, and drive continuous improvement across departments.
Report weekly to the Managing Director on progress, risks, and capacity.
Track and reconcile time in Harvest, flagging scope creep or inefficiencies.
Lead new client onboarding with client service lead, ensuring smooth transition from strategy to delivery.
Project manage ad hoc initiatives such as websites, campaign launches, and content productions managing scope, timelines, and resource allocation.

What Success Looks Like

Deadlines are met, workloads are balanced, and teams operate with clarity.
Account Managers and Clients feel informed, supported, and confident in our delivery.
Asana and processes are consistently followed and improving over time.
Account managers and creatives have space to focus on doing their best work.

Requirements

5–8 years’ experience in a digital or integrated agency.
Strong background in project, delivery, or operations management within an agency.
Excellent understanding of social, content, paid media, SEO, and creative workflows.
Confident managing clients, timelines, and multiple stakeholders.
Highly organised, process-driven, and detail-oriented.
Calm under pressure, solutions-focused, and a great communicator.
Proficient in Asana (or similar PM tools), Harvest, Slack, Google Drive, etc.

Nice to Have