Policy Administrator (Johannesburg)

Job description

A leading provider of Heavy Commercial Vehicle Insurance across South Africa and the SADC region is looking for an Afrikaans speaking Policy Administrator to join its team based in Johannesburg.

This role is responsible for providing administrative support across the full policy lifecycle, including quotations, endorsements, renewals, and cancellations. This role requires meticulous attention to detail, timely processing, and strong communication with brokers and internal stakeholders. The administrator ensures that all processes align with the business model and uphold high standards of risk control and service delivery.

Key Responsibilities

• Prepare and issue insurance quotes in line with underwriting guidelines
• Follow up on outstanding and incomplete underwriting and policy data
• Capture new policies and process endorsements on the system
• Issue confirmation of cover and close policies where necessary
• Email policy documents, schedules, and confirmations to brokers
• Conduct diarised follow-ups on quotes, renewals, and outstanding items
• Prepare and send renewal notices and invitation letters
• Maintain proper electronic filing of documents within diary systems
• Attend to broker and internal queries promptly and professionally
• Coordinate and assist with vehicle valuation processes
• Investigate and record reasons for policy cancellations and proactively offer solutions (e.g., premium finance)
• Assist with ad hoc administrative tasks as required

Requirements

• Grade 12 (Matric) 
• 60 FAIS Credits
• Minimum of 3 years in commercial insurance administration, HCV experience is advantageous
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong data capturing accuracy and speed
• Familiarity with insurance systems and policy processing platforms
• Must be fluent in Afrikaans

 Competencies:

• Clear, logical communicator (written and verbal)
• Assertive in managing policy requirements and compliance
• Collaborative and respectful in team environments
• Able to build rapport with brokers and internal stakeholders
• High attention to detail and conscientious about quality
• Able to perform under pressure and meet deadlines
• Trustworthy, mature, and dependable
• Organised, methodical, and capable of prioritising workload effectively

Company Description