Problem Manager – Transmission Specialty Nexio Midrand, Gauteng

Job Details
Division
Technology
Minimum experience
Associate
Company primary industry
Information Technology and Services
Job functional area
Information Technology

Job Description

ROLE PURPOSE
This role supports the CSOC Problem Management Department by investigating and resolving transmission-related issues, while also troubleshooting across Layer 3, Hosting, Cloud, Network Security, and VoIP technologies. Key responsibilities include managing core and access transmission problems, engaging with providers and power teams, performing technical tasks such as building circuits, creating VLANs, and upgrading equipment, and ensuring alignment with Problem Management workflows and service targets.

ROLE ACCOUNTABILITIES / KEY ACTIVITIES

Assist the CSOC Problem Management Department with the investigation of any issues affecting customer services relating specifically to transmission-related issues, but also investigating and resolving problems on other technologies, including Layer 3 (Cisco, SDWAN, etc.) Hosting, Cloud, Network Security, VoIP.
Investigation on core and access transmission segments
Engage with access and core transmission providers during the investigation of problem tickets
Mapping customers’ transmission & segment investigation – last mile and access transmission
Engage with battery and base station (BTS) power teams
Assist with last-mile access rebuilds and troubleshooting (microwave and fibre)
Reset customer ports on Tx node at the last hop BTS’s
Build new circuits and create VLANs
Recreate tunnels and pseudowires
Adjust rate limiting
RFC testing
Upgrade software on transmission equipment
Reset on-site equipment (POE-M/W and NID)
Check utilisation on transmission segments – end to end
Monitoring of permanent problem ticket resolution on access transmission layer and core transmission layers.
Understanding and conforming to the Problem Management documented workflows and work delivery framework.
Constantly ensuring alignment with work activities and the annual targets set.

COMPETENCIES

Well-developed investigative and analytic thinking abilities.
Extensive knowledge of technical networking and the transmission underlay
The ability to engage with, collaborate and manage time frames with other teams approached inside or outside the organisation, to assist with rapid delivery on problem management objectives.
Required to pursue formal training in areas relevant to the job function including networking and transmission.

QUALIFICATIONS & EXPERIENCE

Applicable, recognised ICT certifications
Cisco CCNP,
Huawei HCIP,
transmission technology-specific certifications and
other similar technical ICT enterprise technology certifications.
5 years Technical Networking/Transmission experience having attained a senior level in ICT Company which provides enterprise

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Problem Manager – Transmission Specialty
Nexio
Midrand, Gauteng
Permanent
Closing Date 16 October 2025