Production Support Manager (Johannesburg)

4 days ago 10

Work From Home - Earn Something By Just Working At Home

We’re looking for an experienced Production Support Manager to lead our support function and ensure the reliability, performance, and continuous improvement of critical systems.

This role is ideal for someone who thrives in high-pressure environments, leads with clarity, and takes ownership of operational excellence.

What you’ll do

Lead and mentor a team of support analysts, providing guidance and fostering growth
Establish and enforce structured incident, problem, and change management processes
Act as the primary escalation point for production issues and service disruptions
Proactively monitor system performance and implement alerting and monitoring strategies
Coordinate rapid response to incidents, ensuring minimal downtime and business impact
Serve as the communication bridge between IT and business stakeholders during incidents
Conduct root cause analysis (RCA) and drive corrective and preventative actions
Continuously improve support processes, tools, and operational workflows

What you bring

Qualifications and experience

Bachelor’s degree in computer science, information systems, or a related field
ITIL certification or relevant service management training
Proven experience in a production support / IT operations leadership role

Technical expertise

Strong understanding of:

Digital platforms and enterprise application environments
Back-office systems and integrations/ API specific experience required
Incident, change, and problem management frameworks

Experience with monitoring tools and ticketing systems (e.g. Jira)

Reference number for this position is GZ61163 which is a permanent position based in Sandton offering a cost to company salary of R1.3m per annum negotiable on experience and ability. Contact Garth on az.oc.egrem-e@zhtrag or call him on 011 463 3633 to discuss this and other opportunities.

Are you ready for a change of scenery? The E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions.

Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!

Posted on 23 Mar 10:32, Closing date 22 May

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e-Merge is a service orientated, boutique agency working in specific technology verticals. We only recruit within our specialised fields, assuring both client and candidate of expert attention, knowledge and advice.