Receptionist (Johannesburg)

1 month ago 35

Work From Home - Earn Something By Just Working At Home

Remuneration:	negotiable
Location:	Johannesburg
Education level:	Matric
Job level:	Junior
Type:	Permanent
Reference:	#Receptionist JHB
Company:	Independent Media Recruiter

Job description

We are seeking a professional and customer-focused Receptionist to manage front-office operations. The successful candidate will ensure all calls, visitors, and administrative duties are handled efficiently, professionally, and in line with company processes.

Key Responsibilities

Administration and Office Support

Answer and direct all incoming calls professionally, take messages, and forward calls as required
Welcome and receive clients and visitors in a friendly and professional manner
Manage boardroom bookings (manual and electronic)
Arrange courier services and authorise courier invoices
Order office water and parking tickets
Maintain staff telephone and birthday lists
Coordinate birthday card and message distribution
Print, manage, and report on attendance registers
Report building maintenance issues
Perform ad hoc administrative duties as required

Customer Service and Facilities

Respond timeously to all queries and complaints
Receive and distribute deliveries
Inform employees of external meetings
Maintain building security by managing intercom access for visitors
Provide accurate information about the organisation to callers
Serving as the primary point of contact for all visitors, clients, and vendors
Managing high-volume phone calls, emails, and walk-in inquiries
Resolving escalated complaints with professionalism and conflict resolution skills
Coordinating internal client appointments and service requests across departments
Maintaining accurate visitor logs and stock records using (Kathea Stock Receiving Template)
Providing real-time support for urgent service issues
Communicating company policies clearly and enforcing them diplomatically
Gathering customer feedback and reporting service improvement opportunities
Ensuring a consistently professional front-desk presence under pressure
Coordinating maintenance requests and tracking completion
Liaising with facilities vendors (cleaning, HVAC, security, repairs)
Monitoring cleanliness and functionality of common areas
Reporting safety hazards and compliance issues
Supporting emergency procedures (fire drills, evacuations, incident reporting)
Maintaining supply inventory for office and common areas
Logging and escalating building-related complaints

Minimum Requirements

Qualifications

Minimum: Matric
Advantageous: Relevant tertiary qualification

Experience

Minimum 1-2 years’ relevant experience in an administrative

Skills & Knowledge

Computer literate (MS Office – Intermediate level)
Strong understanding of administrative duties

Personal Attributes

Flexible and willing to work after hours or weekends when required
Excellent verbal and written communication skills
High levels of integrity and confidentiality
Proactive, self-motivated, and able to work under pressure
Strong organisational and administrative skills
Detail-oriented with strong follow-up ability
Assertive with excellent interpersonal skills
Team-oriented with a professional and confident manner

Posted on 02 Mar 11:26, Closing date 1 May

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Independent Media is one of South Africa's leading print media production companies. Our stable of fine, quality publications include 18 of the country's most prominent newspapers with The Star in Johannesburg,Cape Times and Cape Argus in Cape Town and The Mercury in Durban firmly entrenched in millions of households throughout South Africans.