1 day ago
6
Job Details
Department
FSG Regional
Minimum experience
Mid-Senior
Company primary industry
Security and Investigations
Job functional area
Management
Job Description
A vacancy exists as a Regional Manager for the Northern Cape and Free State based in Bloemfontein. The primary purpose of this role is to oversee and manage all regional operations, ensuring accuracy, compliance, and operational efficiency. The position requires proactive investigation and resolution of discrepancies, incident management, and continuous engagement with internal and external stakeholders, including banks, auditors, and senior management.
The role is also responsible for maintaining client satisfaction by handling queries professionally and ensuring prompt communication. The individual must be highly adaptable, willing to travel, and capable of working under pressure to meet business needs.
Minimum Requirements:
Matric (Grade 12)
Must be able to function in a stress-full environment with daily challenges
Registered Grade C PSIRA Certificate
Exceptional MS Office computer literacy (Word, Excel & Outlook)
Excellent people management skills
Excellent time management skills
Industry experience required
Own transport and valid driver’s license
Must be willing to travel
Clear criminal record
Key Performance Areas (not totally inclusive):
Report any irregularities to Management
Ensure that all information on incident reports are correct and handled as required, including communication to clients where required
Give clients constant feedback regarding queries
Handling of all queries, incident, and initial investigation reports
Any other reasonable duties/instructions issued by the General Manager
Ensure client satisfaction is top priority, all that all client queries are dealt with in a professional manner and timeously.
Ensure all daily reports and statistics are completed and filed correctly
Ensure that all relevant video footages pertaining to incidents are downloaded and saved
Advise Management of flaws in teller processing
Investigate all variances encountered during processing of client deposits and client queries
Keep a proper record of all investigations
Assist with regional audits
Assist with regional appointments and payroll
Responds to emails from Internal and External stake holder
Review and enhance processes and procedures
Be available at the spare of the moment to travel to branches in the region should there be any emergencies that arise.
Engage and interact with senior managers at Head office when required
Plan and assist with all training within the region
Be able to travel and assist branches out of the region
Consolidation of information that may be required from branches within the region
Be able to engage with IR and HR
Investigate, Prepare, represent, and present for and on behalf of Fidelity at Disciplinary Enquiries
Visitation to clients when required
Core competencies:
Self-development
Communication skills
Customer focus
Teamwork
Time management
Be honest and reliable
Other Personality Attributes:
Must be able to multi-task
A hands-on person with exceptional time management skills
Must be a team player
Must be honest and reliable, and of good health
Willing to work long hours/overtime due to job requirements
Good interaction skills, bilingual, communication & negotiation skills
Pleasant telephonic mannerism
Portray a professional image
Excellent administration skills
Good writing & reporting skills
We reserve the right not to make an appointment to any advertised position.
Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Important:
Our sole purpose is to share new jobs in South Africa with our readers that seek employment. The job shown on this page, belongs to the Company as seen on the listing.
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