1 month ago
37
Job Details
Division
Retail
Business Unit
Gauteng: Fourways
Minimum experience
Mid-Senior
Company primary industry
Retail
Job functional area
Design
Job Description
About us:
From our humble beginnings in 1964 as a traditional furniture store in Windhoek, Namibia, Weylandts has grown into South Africa’s leading furniture and homeware retailer with 9 stores nationwide. Chris Weylandts inherited his father’s eye for extraordinary furniture and an appreciation for good living in its broadest sense. Under his leadership, the brand evolved into one that is synonymous with bold, confident aesthetics and timeless taste. At the heart of Weylandts’ vision is a unique fusion of clean, contemporary design with the soul of natural material.
Role overview:
We are looking for a dynamic, customer-focused Retail Manager to lead one of our showrooms. This role is primarily focused on driving sales performance, elevating customer satisfaction, and motivating a high-performing sales team. While operational oversight remains important, the emphasis is leadership, coaching, and building a strong sales culture that consistently delivers exceptional customer experiences.
This position will be based in Fourways, Gauteng.
Key Responsibilities:
Sales Leadership & Customer Experience
Drive a strong sales culture through daily coaching, clear targets, and performance conversations
Motivate the sales team to consistently deliver exceptional customer experience
Maintain a premium, customer-centric environment aligned to the Weylandts brand
People Leadership & Team Development
Build and lead a high-energy, customer-focused team
Conduct regular coaching, on-the-floor training and development conversations
Create a performance-driven environment with clear expectations, accountability and feedback
Role-model positive leadership behaviours and foster a culture of collaboration and excellence
Manage staffing, succession planning, motivation, and retention
Financial Management
Drive store performance to meet and exceed sales and gross profit targets
Ensure disciplined discount management
Manage operating expenses in line with budgets
Brand, Standards & Visual Execution
Uphold exceptional Visual Merchandising standards and overall brand aesthetic
Maintain showroom cleanliness and presentation
Ensure consistent execution of in-store experience standards (including music, staff dress code, and customer interaction)
Operational Oversight
Oversee the effective execution of sales, POS, stock management, VM, and back-of-house processes
Ensure compliance with company policies and internal terms and conditions
Support effective stock control through leadership oversight, not hands-on involvement
What you bring:
Grade 12/ Matric
Relevant tertiary qualification (Diploma or degree)
Minimum 5 years of work experience, with at least 3 years in senior management role
Previous experience in a consumer-focused retail environment
Strong track record of achieving and exceeding sales targets
Excellent financial acumen – analyzing and interpreting sales figures, understanding financial indicators and budget management
Proficient in working with different systems and technology, including POS and stock management systems
Available to work retail hours, including weekends and public holidays
Valid driver’s license and own vehicle essential
Competencies and behaviours for success:
High-energy, self-driven leader passionate about sales and customer experience
Strong communication and coach with the ability to align team to business objectives
Committed to delivering a consistent, premium customer experience
Collaborative mindset and works effectively with EXCO and senior management
Focused on maintaining brand standards while driving high performance
Important:
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