Sales Call Centre Agent (Cape Town)

Job description

Requirements :

• Matric qualification is required.
• A minimum of 2–5 years’ experience in sales is required.
• Banking services experience is advantageous.
• Proven experience in outbound sales applications is essential.
• Understanding of compliance and KYC principles is advantageous.
• Proficiency in Microsoft Office, with strong excel skills.

Responsibilities :

• Meet the set standards of sales productivity and quality to achieve set KPIs and financial targets.
• Ability to multi-task, managing new, in-progress, and decisioned applications in a structured and focused manner.
• Contacting and following up with customers to request additional documentation and information required for application completion and sales conversions.
• Demonstrate a good understanding of company rules and policies.
• Proactively engage with customers and provide timely feedback on submitted applications.
• Accurately communicate both positive and negative application decisions with a strong focus on customer service.
• Contribute positively to a collaborative team and working environment.
• Ability to work within strict turnaround times while ensuring a superior customer experience.
• Act as the primary point of contact for clients across all channels, handling calls and emails, resolving complaints, and processing applications efficiently and timeously.

Requirements

• Artificial intelligence
• Banking
• Business acumen
• Customer relations
• Data analysis tools
• Financial compliance
• Microsoft excel
• Sales

Posted on 11 Jun 11:32, Closing date 11 Jul