Assurance Engineer Nexio Midrand, Gauteng

Job Details
Division
Services
Minimum experience
Associate
Company primary industry
Information Technology and Services
Job functional area
Information Technology

Job Description

ROLE PURPOSE

The Transmission Assurance role is responsible for providing a function within the Transmission Service Assurance space and support operations for global EBU customers. This entails Monitoring of Access Nodes, resolving and communicating failures as and when they occur.

ROLE REQUIREMENT

Perform assurance on the transmission network for a NOC perspective 24/7/365 – shift working
Assisting to resolve P1 to P4 failures by engaging with high level
Provide transmission assurance support to and from Field Force Outsource for Edge and Access infrastructure
Effectively communicate status of service outages and escalate as per established Vendor support and escalation matrix.
Ensure that all faults are fixed within the relevant SLA.
To use reports from OSS platforms to identify issues and failures that need corrective action.
Provide transmission assurance support to Operations, NMG & EBU Edge and Access infrastructure
Liaise with vendors and fibre providers for resolution of the network faults within the agreed timelines
Perform scheduled preventive maintenance for proactive support for global customers.

Core competencies, knowledge & experience

High level understanding and experience in DWDM network
Good knowledge & experience in the Optical Fiber technologies, and Synchronization.
Good understanding of routing and transport protocols (BGP, OSPF, IS-IS, MPLS etc.)
Troubleshooting skills
Analytical thinker & solution oriented Resilient planning & implementation

Must have technical / professional qualifications

B-Tech degree Electrical or Electronic Engineering or IT related degree
3 – 5 years’ work experience in telecoms industry specific to Transmission Assurance (Maintenance) and Transmission Systems
Minimum 5 years exposure in troubleshooting large IP/MPLS networks
CCNA in Routing and Switching essential with CCNP advantageous
Symmetric, Nokia and application thereof

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Assurance Engineer
Nexio
Midrand, Gauteng
Permanent
Closing Date 05 September 2025