Billing Specialist Nexio Midrand, Gauteng

Job Details
Division
Services
Minimum experience
Associate
Company primary industry
Information Technology and Services
Job functional area
Information Technology
Contract term
2 Years

Job Description
ROLE PURPOSE

The Billing Role is a key business delivery function as it is responsible for the billing processing, maintenance, and integrity of the billing information on the system, as well as generation of accurate and timeous billing invoices, service request processing and escalations. An additional function of this role could include the validating and processing of monthly credit notes.

ROLE REQUIREMENT

Billing Activations and Billing Processing
Perform month-end checks and validations (excl. annual / bi-annual billing)
Transfers
Service Request Assignment
Updating Invoice Details and PO numbers on Billing Systems
Escalations on existing disputes (or as deemed priority by Management)
Validate and resolve credits
Validate and prepare account reconciliations upon request.
Process Billing Service Requests within OLA and SLA agreed turnaround time.
Resolve service requests (internal/external queries)
Daily monitoring and evaluation of productivity stats
Internal meetings to resolve customer queries.
Invoice and statement resend / Itemized Billing
Updating and maintaining Customer details on CRM system
Responsible for daily, weekly, and monthly quality indicators and credit note volumes
Validate credits, provide billing recons, and process credit note requests.
Process manual and systematic credits
Enforce the company business policy and process.
Monthly credit provisioning
Validate and process refund requests.
SLA Credits & Internal accounts
Updating Shared Drive / Intranet
Implement quality checks and ensure compliance to SLA/ OLA contract to minimise revenue leakage and incorrect billing (penalties and missed billing)
Quality (Enforce policy and processes to ensure compliance)

TECHNICAL / PROFESSIONAL COMPETENCIES

Billing Experience in Telecom’s CRM Systems
Comprehensive experience in Excel and other related Microsoft Office product Suite
Comprehensive Billing experience related to reconciliations; account queries , credits; and customer management.
Experience in dealing with high volume high priority Customer accounts.
Siebel and Billing experience

QUALIFICATIONS & EXPERIENCE

Grade 12 (Matric) essential
Certification in Financial Management or accounting.
At least 2 years’ experience in core billing environment, including extensive experience in billing/ escalations / managing service requests.
Experience of working with Siebel advantageous
Experience in telecommunications highly advantageous

LEADERSHIP COMPETENCY REQUIREMENTS

Apply Analytical Thought Processes
Equip the team by way of knowledge sharing.
Encourage collaboration.
Big Picture Solution Realization
Holistic Organizational Understanding

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Billing Specialist
Nexio
Midrand, Gauteng
Contract
Closing Date 31 October 2025