Field Invesigator (Cape Town)

Job description

Purpose of Role

To support the Fraud Team by conducting field investigations, gathering evidence, engaging with traders and agents, and providing accurate intelligence that assists with fraud prevention, claim validation, and financial crime investigations across South Africa.

Why you will thrive in this role

You enjoy working independently while collaborating closely with a high-performing Fraud Team. You are naturally curious, detail-oriented and confident engaging with people from all backgrounds. You thrive in an environment where no two days are the same and where your investigations directly contribute to protecting the business from fraud and financial crime.

What You’ll Do

• Conduct field investigations relating to fraud, claims and financial crimes.

• Liaise face-to-face and telephonically with traders and agents.

• Gather, verify and document evidence.

• Compile detailed investigation reports.

• Provide investigation-related intelligence to the Fraud Team.

• Maintain accurate records.

• Travel nationally when required.

• Handle sensitive information with confidentiality and integrity.

Core Competencies

• Integrity & Ethics

• Attention to Detail

•  Accountability

• Teamwork & Collaboration

• Communication

• Problem Solving

• Customer Focus

• Adaptability

Skills

• Strong investigative and analytical ability

• Report writing and administration

• Microsoft Office proficiency

• Evidence gathering

• Time management

• Ability to perform under pressure

Qualifications & Experience

• Grade 12 (Matric)
  • Valid South African Driver's Licence
  • Experience in investigations, fraud, security, law enforcement or related field advantageous.

Other Requirements