Client Success/Account Executive (Johannesburg)

Job description

Client Success/Account Executive
Johannesburg | full time

About Location Bank (MarTech Company) 
Location bank is a leading location-data and local SEO platform that helps multi-location brands manage, optimise and grow their digital presence across search, maps and reputation channels.

We work with leading local and international brands across retail, automotive, QSR, finance, fuel and enterprise sectors, helping them improve visibility, reputation, operational accuracy and customer experience across digital platforms.

Our environment is fast-paced, collaborative and performance-driven, with a strong focus on client outcomes, structured data integrity, commercial impact and long-term partnerships.

The role
We are looking for an Junior Client Success Executive to manage and grow a portfolio of clients, with accountability for retention, service delivery, client satisfaction and revenue growth.

This role is best suited to someone with experience in client success, account management or a similar client-facing role within an agency, SaaS or digital environment.

While exposure to SEO, local SEO or digital marketing is advantageous, this is not a campaign execution role. The focus is on strategic client management, communication, commercial ownership, service delivery and long-term client success.

We are looking for someone who is:

• Commercially aware and confident with clients
• Highly organised and detail-oriented
• Professional and emotionally mature
• Resilient under pressure
• Proactive, solutions-driven and accountable
• Comfortable managing multiple priorities in a fast-moving environment

Key responsibilities

• Manage and grow a portfolio of local and international clients
• Build strong, trusted client relationships focused on long-term value and outcomes
• Act as the primary day-to-day point of contact for clients
• Ensure delivery against agreed scopes, timelines and KPAs
• Coordinate internally with operational, technical and product teams
• Track and communicate performance, progress and strategic recommendations to clients
• Identify and drive upsell and cross-sell opportunities aligned to client needs
• Support renewals, retention and commercial discussions
• Manage escalations professionally and proactively
• Maintain accurate records, reporting and client documentation
• Prepare inputs for quarterly business reviews and internal reporting

Why join Location Bank

• Work with leading local and international brands
• Exposure to advanced local SEO, reputation and location-data solutions
• High-growth, collaborative and performance-driven environment
• Clear growth opportunities into senior client success 
• Meaningful portfolio ownership and strategic client exposure 

Requirements

Requirements

• Minimum 2 years’ experience in client success, account management or a similar client-facing role
• Experience managing a portfolio of clients with commercial responsibility
• Strong written and verbal communication skills
• Excellent organisational skills and attention to detail
• Ability to manage multiple clients, deadlines and priorities simultaneously
• Strong problem-solving ability and ownership mentality
• Comfortable working independently and collaboratively within a team
• Exposure to SaaS, SEO, local SEO or digital marketing environments is advantageous
• Relevant qualification in marketing, business, communications, digital or similar is beneficial

Posted on 21 May 13:31, Closing date 20 Jul