Debtors Team Leader (Centurion)

Job description

Background

STADIO is a multi-campus higher education institution with a national footprint, as well as hosting several student support centres in South Africa and Namibia. STADIO endeavours to widen access to top quality higher education and highlight the importance of equipping graduates with accredited qualifications that are recognised by industry. STADIO offers a variety of academic and career-focused undergraduate and postgraduate qualifications through both contact and distance learning modes of delivery.

STADIO is a comprehensive private higher education institution, consisting of the following academic schools:

• Administration and management
• Engineering and architecture
• Commerce
• Education
• Fashion, arts and design
• Information technology
• Law
• Policing and law enforcement

 STADIO Higher Education is inviting applications for the position of: Debtors Team Leader

Purpose:

The Debtors Team Leader manages the debtors department at the Centurion Campus on a day-to-day basis, including student accounts, billing, collections, refunds, financial clearances and reconciliations, and leads and develops the debtors team, with analytical reporting and reconciliations provided to the Campus Accountant for review.

Key roles and responsibilities:
Day-to-day management of the debtors department, which includes but is not limited to:

Team leadership and management:

• Performance management and staff development of the debtor’s team
• Control, manage and improve the debtor’s policies and procedures
• Direct liaison link in respect of debtors between finance and other departments
• Additional ad hoc duties

Student accounts and queries:

• QDesk, call logs and walk-in queries
• First-line debtor query escalations (student/account payer/parent/social media, etc)
• Student account creation and relation changes on Unit 4
• Student transaction movements between different cost centres & incorrect accounts

Billing, payments and refunds:

• Billing and subsequent reconciliations
• Statement run process
• Credit notes and ancillary fees
• Debit orders and payment plans
• Debtor refunds 
• Unallocated deposits and liaising with bank
• Discounts, bursaries, and all other exempt costs

Debt Collection:

• Additional calling of arrear debt/debt collection
• Other debt collection initiatives
• Trade debtor management
• Collaborators
• Write-offs and bad debts Registration

Status and financial clearance:

• Deregistrations/withdrawals/cancellations
• Blocking and unblocking of results
• Financial clearance, where applicable reporting and audit
• Analytical reporting and reconciliations to be provided to the accountant for subsequent review
• Assist with internal and external audit

Minimum requirements:

• Minimum 3 years' experience in debtors collections, preferably in education
• Solid understanding of basic accounting principles
• High degree of accuracy and attention to detail
• Experience in operating Excel spreadsheets and using accounting software

Qualifications:

• A minimum of an NQF 6 in a relevant field

Key attributes of candidate:

• Honest, reliable, and willing to adapt to a growing department
• Ability to work well under pressure and within a team
• Ability to communicate effectively
• Excellent time management and multitasking skills
• Ability to cope with change
• Ability to work in a competitive environment
• Ability to deliver excellent customer service
• Service delivery
• Written and verbal communication skills

Assumption date: 01 January 2027                      

 Applications: Candidates wishing to apply for the position are required to: