DISCOVERY IS OFFERING A LEARNERSHIP OPORTUNITY FOR ALL UNEMPLOYED YOUTH

Role: Key Account Consultant

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

To support the building of solid relationships with DFC (tied agency distribution force) and DCS (independent advisors) Franchises and their Consultants and Brokers. To provide these entities with support including product, industry knowledge and technical training. To further assist with servicing, marketing tactics and training in order to drive new business. To also assist with portfolio analysis in an attempt to ensure portfolio growth and to report on potential portfolio risks to relevant parties.

Areas of responsibility may include but are not limited to

• Provide full technical and training support on:

• Product
• Processes
• Insure Operating Platforms
• Technical system queries
• Provide assistance with escalated enquiries
• Assume accountability for first time resolution of escalated queries across administration, claims and new business platforms

• Escalate any trends in the business that may impact sales to the Head of Intermediary Services and other relevant business heads

• Set up a reoccurring visitation calendar and visit client offices, Business Consultants and brokers in line with the visitation calendar

Skills and Competencies

• Communication – written and verbal
• Basic MS Office
• Proficient in written and spoken English
• Exceptional analytical, problem solving and research skills
• Creative thinking
• A drive and commitment to exceed expectations
• Reliability and dependability – can be counted on
• A passion for personal development and growth with a high learning potential
• A commitment to excellence
• Treat others with care, dignity, and respect

Education and Experience

Education:

• Matric (Essential)
• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60%)
• 2nd language (Minimum Level 4 – 50%)
• Incomplete tertiary studies will be advantageous

 Minimum Requirements:              

• No formal work experience
• Not have completed any previous Learnership in any industry or government institution
• Must be a South African citizen

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.