Dispatch Manager (Cape Town)

3 hours ago 2

Work From Home - Earn Something By Just Working At Home

Remuneration:	basic salary
Location:	Cape Town, Epping 2
Job level:	Senior
Own transport required:	Yes
Type:	Permanent
Company:	Kheper PTY LTD t/a Silki

Job description

Job summary

The Dispatch Manager oversees the picking, packing, and dispatch of customer orders, manage reseller orders, liaise with sales/account management teams on reseller and retail order requirements to ensure accuracy, efficiency, and on-time fulfillment. This role manages the warehouse floor team, coordinates workflow between picking, packing, and shipping stages, and works closely with manufacturing, customer service, and logistics teams to meet delivery deadlines and quality standards.

Key responsibilities

Plan and oversee daily picking and packing schedules to meet order deadlines

Supervise, train, and motivate the dispatch team

Allocate staff and resources based on order volume and priority

Monitor order accuracy, ensuring correct items, quantities, and packaging before dispatch

Coordinate with inventory/stock control to resolve shortages or discrepancies

Ensure orders are dispatched on time and handed off correctly to couriers/delivery drivers

Track and report on key performance metrics (order accuracy rate, picking speed, on-time dispatch rate, etc.)

Maintain organized, safe, and efficient warehouse workflows

Investigate and resolve packing/dispatch errors, damaged goods, or customer complaints related to fulfillment

Ensure compliance with health & safety standards in the warehouse

Identify and implement process improvements to increase throughput and reduce errors

Manage relevant systems to track order status in real time

Manage reseller orders in line with agreed terms (e.g. bulk quantities, special packaging, purchase order matching, and specific labeling requirements)

Liaise with sales/account management teams on reseller and retail order requirements, timelines, and special requests

Qualifications

Matric certificate required; bachelor's degree in logistics, supply chain, or related field preferred

3+ years of experience in warehouse operations, fulfillment, or order dispatch, with at least 1 year in a supervisory role

Strong understanding of picking/packing workflows and warehouse management systems

Experience with inventory tracking and order management software

Excellent organizational, communication, and leadership skills

Ability to work under pressure to meet dispatch deadlines, especially during peak periods

Comfortable working in a fast-paced warehouse environment

Posted on 16 Jul 15:33, Closing date 14 Sep

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