Junior Call Centre Developer (Cape Town)

Job description

Junior Call Centre Developer
Location: George, On-site

Keep people connected. Make technology work smarter. Help shape the future of customer experience.

Love solving technical challenges? Curious about AI, automation and the technology that powers great customer experiences?
We're looking for a Junior Call Centre Developer who enjoys getting hands-on with technology, figuring things out and making a real difference.
This isn't just another IT support role. You'll be part of the team keeping our contact centre connected, our systems running smoothly and our customer interactions evolving through smarter technology.

What you day to day will look like:

• You'll work at the intersection of IT support, contact centre technology and innovation, helping us create a reliable, seamless experience for our people and customers.

Your role will include:

• Assisting with the development of our Omni-Channel contact centre system - ConnexAI
• Keeping our contact centre connected: Support and troubleshoot VoIP, SIP, PABX systems, softphones, headsets, call routing and IVR functionality.
• Making technology work: Provide hands-on IT support across Windows desktops, servers, networks, Microsoft 365 and business applications.
• Helping build smarter customer experiences: Support our ConnexAI platform, including AI agents, chatbots, self-service tools and contact centre integrations.
• Connecting the dots: Assist with API integrations between our contact centre, CRM, policy administration and other business systems.
• Turning data into insights: Use SQL queries to support reporting, dashboards, troubleshooting and operational improvements.
• Keeping systems secure and reliable: Support user access management, security controls, system monitoring and incident resolution.
• Moving technology forward: Get involved in system upgrades, testing, deployments and exciting technology projects.

What you'll bring to the team:

• You're a natural problem-solver who enjoys understanding how things work, fixing what doesn't and finding better ways to get things done.
• You communicate clearly, stay calm when things get busy and take pride in delivering great service. Most importantly, you're curious, adaptable and excited to keep learning.

The minimum requirements:

• Matric / grade 12.
• At least one recognised IT certification, such as CompTIA A+, Network+, Microsoft 365 or CCNA.
• 3–5 years' experience in an IT support or IT technician role, ideally within a contact centre or high-volume operational environment.
• Hands-on experience with VoIP and SIP troubleshooting, including call quality, registration and connectivity issues.
• Experience administering PABX systems, including extensions, hunt groups, call routing and IVR configuration.
• Experience supporting softphones, IP handsets and headsets.
• Practical experience with Windows desktop and Windows Server environments.
• Experience administering Microsoft 365 and Active Directory / Entra ID.
• Experience troubleshooting network hardware and connectivity.
• Your essential technical toolkit:
• VoIP, SIP and PABX administration.
• Windows desktop support, hardware diagnostics and troubleshooting.
• Windows Server, Active Directory / Entra ID and Microsoft 365 administration.
• Networking fundamentals: TCP/IP, DNS, DHCP, VLANs and VPNs.
• Service desk, ticketing and remote support tools.
• SQL querying and API integrations.

Bonus points if you have:

• PowerShell or Python scripting experience.
• Exposure to ConnexAI or similar contact centre platforms.
• Experience with AI-driven contact centre solutions.
• A tertiary qualification in IT or a related field.
• Experience in insurance, financial services, large-scale contact centres (500+ users), omnichannel environments or CRM-integrated telephony.

Why join us?

• Because here, technology is more than just keeping systems online. It's about helping people do their best work and creating better experiences for our customers.
• You'll have the opportunity to work across traditional IT infrastructure and emerging technologies, collaborate with experienced technical specialists and contribute to projects that make a tangible difference.
• It's a role where your technical skills matter, your ideas are welcome and your curiosity can take you further.

Ready to make your mark?
If you love solving problems, enjoy the challenge of a fast-paced environment and want to be part of the technology shaping tomorrow's contact centre, we'd love to hear from you.