FlySafair Call Centre Agent Jobs 2026: Apply for X6 Permanent Posts in Johannesburg

8 hours ago 14

Work From Home - Earn Something By Just Working At Home

Introduction

FlySafair is inviting suitable applicants to apply for X6 Call Centre Agent positions based at its Head Office in Bonaero Park, Johannesburg.

These are permanent aviation customer service opportunities for applicants with Grade 12 and previous call centre experience.

Successful candidates will assist passengers with enquiries, delays, cancellations and other travel-related issues while providing professional customer service by telephone and in writing.

Helpful Resources for Job Seekers:

About FlySafair

FlySafair is a South African airline operated by Safair Operations.

The company provides domestic air travel services and relies on its Customer Care Centre to support passengers before, during and after their journeys.

Call Centre Agents play an important role in helping customers understand airline procedures and resolving travel-related concerns.

Quick Job Overview

DetailsInformation

Company	Safair Operations trading as FlySafair
Position	Call Centre Agent
Number of Posts	X6
Reference Number	callcentre_agent4
Department	Call Centre
Industry	Aviation
Job Type	Permanent
Location	Bonaero Park, Johannesburg
Province	Gauteng
Salary	Market Related
Closing Date	12 June 2026

About the Call Centre Agent Role

The Call Centre Agent will assist customers and passengers by responding to telephone calls and written communication.

The role requires candidates who can remain calm, professional and helpful while dealing with issues such as flight delays and cancellations.

Applicants must also be willing to work shifts, weekends, public holidays and longer than normal office hours when required.

Duties and Responsibilities

Successful candidates will be responsible for:

Receiving calls from customers and passengers
Assisting customers with enquiries
Dealing with flight delays and cancellations
Explaining airline processes to customers
Helping passengers where necessary
Communicating with customers verbally
Communicating with customers in writing
Handling confidential information
Working as part of a team
Working shifts and extended hours
Providing professional customer service
Resolving customer concerns where possible
Escalating complex matters when required

Minimum Requirements

Applicants must have:

Grade 12 or equivalent
Between 1 and 4 years of experience in a call centre environment
Excellent English communication skills
Ability to speak, read and write English
Strong computer literacy
Excellent telephone etiquette
Clear criminal record
Clear credit record
Ability to work weekends
Ability to work public holidays
Ability to work flexible hours

A travel-related qualification or relevant qualification will be advantageous.

Own transport will also be an advantage.

View Other Related Posts Here:

Required Personal Attributes

FlySafair is looking for applicants who are:

Punctual
Patient
Assertive
Trustworthy
Professional
Reliable
Customer focused
Able to work under pressure
Good at managing time
Comfortable handling confidential information
Able to resolve conflict
Able to handle customer objections
Willing to work longer than normal office hours

Call Centre Shifts

Successful candidates may work the following shifts:

07:00 to 16:00
08:00 to 17:00
09:00 to 18:00
10:00 to 19:00

The role also includes work on weekends and public holidays.

Applicants should make sure they have reliable transport arrangements for the different shift times.

Who Should Apply?

These opportunities are suitable for applicants who:

Have Grade 12
Have call centre experience
Have strong customer service skills
Communicate clearly in English
Are computer literate
Can work under pressure
Can work shifts and flexible hours
Have a clear criminal and credit record
Are interested in working in the aviation industry
Can work at FlySafair’s Head Office in Bonaero Park

How to Apply

Applications must be submitted online through the official FlySafair careers platform.

Applicants should search for:

Position: Call Centre Agent
Reference Number: callcentre_agent4
Location: Johannesburg

CLICK HERE TO APPLY

FlySafair will not accept applications submitted by email.

Documents Required

Applicants should prepare:

Updated CV
Certified copy of South African ID
Certified copy of Grade 12 certificate
Copies of relevant qualifications
Proof of call centre experience
Any customer service or travel-related certificates

Application Closing Date

The closing date for applications is:

12 June 2026

Applicants should submit their online applications before the deadline.

Important Application Notes

FlySafair states that:

Email applications will not be accepted
Preference may be given to members of under-represented designated groups
Applicants who receive no feedback within two weeks of the closing date should regard their applications as unsuccessful
FlySafair reserves the right not to proceed with the vacancy
Appointments will be based on operational requirements

iYouth Advice

Make sure your CV clearly shows your call centre experience, customer service responsibilities and the systems you have used.

Highlight experience involving:

Inbound calls
Customer complaints
Telephone enquiries
Email communication
Booking systems
Conflict resolution
Data capturing
Customer records
Shift work
Working under pressure

Since the post requires a clear credit and criminal record, applicants should ensure that the information they provide is accurate.

Frequently Asked Questions

Which company is hiring?

Safair Operations, operating as FlySafair, is hiring.

What position is available?

The available position is Call Centre Agent.

How many posts are available?

There are six positions available.

Where are the jobs based?

The positions are based at FlySafair’s Head Office in Bonaero Park, Johannesburg.

Are these permanent jobs?

Yes, the positions are permanent.

What qualification is required?

Applicants need Grade 12 or an equivalent qualification.

Is experience required?

Yes. Applicants need between 1 and 4 years of experience in a call centre environment.

Must applicants work weekends?

Yes. Successful candidates must be able to work weekends, public holidays and flexible shifts.

Is own transport required?

Own transport is advantageous, especially because the job involves different shifts.

What is the closing date?

The closing date is 12 June 2026.

iYouth Disclaimer

iYouth is not FlySafair or Safair Operations and does not charge any fees for job applications.

Applicants must apply directly through the official FlySafair careers platform. Never pay anyone for an application, interview, background check or job placement.

Final Thoughts

The FlySafair X6 Call Centre Agent vacancies are good permanent opportunities for experienced customer service professionals who want to work in the aviation industry. Applicants with Grade 12, call centre experience and the ability to work flexible shifts should apply before the closing date.