Guest House Manager (Cape Town)

Job description

Location: Cape Town (Hout Bay, Camps Bay and City Bowl area)
Employment Type: Full-time Salary: Competitive, R18,000 – R25,000 per month (depending on experience) + performance incentives and tips
Start Date: Immediate / Negotiable

About Us
We have 3 charming boutique guesthouses (5 rooms, 3 rooms and 2 rooms) in the heart of Cape Town, offering personalized, high-end hospitality to local and international guests. Nestled in 3 prime location with stunning views, we pride ourselves on exceptional guest experiences, attention to detail, and a warm, welcoming atmosphere.

The Role
We are seeking a dynamic, hands-on Guest House Manager to oversee the day-to-day operations and ensure our guests enjoy an unforgettable stay. You will be the face of the properties, leading a small team while managing all aspects of guest services, operations, and maintenance.

Key Responsibilities
• Manage guest check-ins/check-outs, reservations (via booking systems like NightsBridge, booking.com, or similar), and daily occupancy
• Deliver outstanding guest experiences: handle inquiries, special requests, complaints, and service recovery with professionalism
• Oversee housekeeping standards, room readiness, cleanliness of common areas, and maintenance coordination
• Supervise and train a small team (mostly housekeeping) to maintain high service levels
• Handle administrative tasks: stock control, supplier coordination, invoicing, reporting, and basic financial oversight
• Ensure compliance with health, safety, and tourism regulations
• Promote the guesthouse through guest feedback, online reviews, and social media engagement

Requirements
• Proven experience as a Guest House Manager, Front-of-House Manager, or similar role in hospitality (minimum 3–5 years preferred)
• Strong guest service orientation with excellent communication and problem-solving skills
• Knowledge of reservation systems, MS Office, and basic accounting
• Ability to work flexible hours, including weekends and public holidays
• Valid driver’s license and own reliable transport
• South African citizen or valid work permit
• Passion for Cape Town tourism and creating memorable guest experiences

What We Offer
• Competitive salary with potential for growth
• Opportunity to work in a beautiful, dynamic city with international guests
• Supportive working environment in a small, dedicated team

If you are enthusiastic, reliable, and thrive in a guest-focused role, we want to hear from you!

How to Apply
Send your CV, a recent photo, and a short cover letter explaining why you’d be a great fit for our guesthouses to: [richard@xidea.co.za] Subject line: Guest House Manager Application – [Your Name]
Applications close: 5 March 2026. Only shortlisted candidates will be contacted.
We look forward to welcoming the right person to our team!

Requirements
• Proven experience as a Guest House Manager, Front-of-House Manager, or similar role in hospitality (minimum 3–5 years preferred)
• Strong guest service orientation with excellent communication and problem-solving skills
• Knowledge of reservation systems, MS Office, and basic accounting
• Ability to do basic handyman work (eg changing lightbulbs, using a screwdriver, cleaning a pool)

Company Description