Junior Business Analyst Nexio Midrand, Gauteng

Job Details
Division
Services
Minimum experience
Associate
Company primary industry
Information Technology and Services
Job functional area
Information Technology

Job Description

ROLE PURPOSE

As a Junior Business Analyst specialising in RPA projects, you will play a crucial role in identifying, analyzing, and implementing automation solutions to streamline business processes. You will collaborate with cross-functional teams to ensure successful project delivery and continuous improvement.

ROLE REQUIREMENT

Process Analysis: Conduct a thorough analysis of existing business processes to identify opportunities for automation.
Requirements Gathering: Work closely with stakeholders to gather and document business requirements for RPA solutions.
Solution Design: Develop detailed process maps and design automation workflows in collaboration with RPA developers.
Project Management: Manage RPA projects from inception to completion, ensuring timely delivery and adherence to project goals.
Testing and Validation: Oversee the testing and validation of RPA solutions to ensure they meet business requirements and function as intended.
Change Management: Facilitate change management activities to ensure smooth adoption of RPA solutions across the organization.
Performance Monitoring: Monitor the performance of implemented RPA solutions and identify areas for improvement.
Reporting: Prepare and present regular reports on project status, performance metrics, and ROI to senior management.
Progress Tracking: Track project progress using Jira and ensure all documentation is updated on Confluence.

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in business administration, Information Technology, or a related field.
IITIL V4/5 Foundations (Advantageous)
Minimum of 2-3 years of experience as a Business Analyst.
Technical Skills: Proficiency in RPA tools such as UiPath, Automation Anywhere, or Blue Prism. Familiarity with process mapping tools and techniques.
Working experience in the following systems: ServiceNow, ForceLink, MSPI, Siebel
Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels.
Project Management: Proven experience in managing projects, with a solid understanding of project management methodologies.
Tools Proficiency: Experience with Jira for progress tracking and Confluence for documentation management.
Experience in a telecommunication operational environment – advantageous

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Junior Business Analyst
Nexio
Midrand, Gauteng
Permanent
Closing Date 28 August 2025