Programme Officer (Durban)

• Manage, track and/or monitor student queries and take full responsibility for resolving the queries.
• Manage, track and/or monitor student complaints/concerns and channel to the correct department if applicable.
• Deal with and finalise special academic requests received from the Registrar’s Office.
• Channel exceptional academic requests (those that fall outside of the rules and/or may require a discretion) to the School Academic Committee[1].
• Build good relationships and liaise with internal departments, and part-time academics.
• Deal with student queries related to academic administration (e.g. programme news)
• Administer Plagiarism and AI letters.
• In performing these activities, the PO may engage with the various academic structures including the C4AS and academic staff.

Programme administration

• Monitor engagement and dropout rates on the qualification.
• Coordinate the implementation of the “Red module” SOP.
• Manage “at risk” students in line with STADIO’s at risk policy (as per Exco agreed priorities)
• Conduct module planning for students and consult with students on qualification choice.
• Consider student feedback from institutional surveys and action items as required.
• Manage general student communication on the qualification.
• Support the head of campus in setting the timetables for blended contact learning.
• Check and update all qualification documentation and configuration
• Provide input to module and programme coordinator on module and programme reviews.
• Support the PC in populating and updating the programme oversight files.
• Manage the distribution of student Plagiarism and AI letters.
• Coordinate the assessment results sign-off process in conjunction with the registrar's assessment team and the academic staff.

Structure

• The programme officer reports operationally to the campus registrar on a campus.
• The programme officer reports functionally to the manager: Centre for academic success on the campus, for those tasks falling within the centre for academic success.
• The programme officer also engages with the head of school and programme coordinators as necessary.
• Where a programme is offered on multiple sites with multiple programme officers a primary programme officer will be designated to coordinate programme activities for that programme.

Requirements

Minimum requirements

• Minimum 3 years relevant experience in a higher education institution

Qualifications

• Relevant bachelor’s degree or diploma (360 credits)
• Communication skills, both verbal and written

 Key attributes:

• Communication skills, both verbal and written
• Attention to detail
• Customer service
• Planning and organising
• Computer literacy, and proficiency in Excel
• Data management
• Adaptability
• Commitment to continuous learning
• Confidentiality and ethics
• Stress management

Posted on 16 Apr 09:20, Closing date 22 Apr