2 months ago
27
Job Details
Division
Fidelity Cash Solutions
Business Unit
FCS Head Office – Midrand
Minimum experience
Mid-Senior
Company primary industry
Security and Investigations
Job functional area
Training
Job Description
Purpose of the Role:
Responsible for delivering training and support to our clients and operations team on the road. The ideal candidate will have a strong understanding of our track and trace application, excellent communication skills, and a patient and professional approach to working with diverse individuals.
Key Responsibilities:
Deliver training and support to clients and operations team on the road
Ensure precise delivery of client key bags, packages, and collection of same
Troubleshoot problems and issues that arise while on the route
Interact with clients in a professional and humble manner
Provide excellent customer service and build strong relationships with clients
Work flexible hours, including evenings and weekends as required
Maintain accurate records and reports of training and activities
Provide feedback and insights to the training team to improve processes and procedures
Minimum Requirements:
Matric
PSIRA certificate – Grade C
Driver’s license Code 10 with PrDP
CIT certificate
Firearm Competency
Relevant experience in a similar role
Strong understanding of logistics and operations processes
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Key Competencies:
Full understanding of the track and trace application
Excellent communication and interpersonal skills
Patient and understanding when working with diverse individuals
Ability to work long hours and shifts, including evenings and weekends as required
Precise and detail-oriented approach to delivering client key bags and packages
Ability to troubleshoot problems and think on your feet
Humble and professional approach to interacting with clients
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Important:
Our sole purpose is to share new jobs in South Africa with our readers that seek employment. The job shown on this page, belongs to the Company as seen on the listing.
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