Technical Services Manager

An industry-leading company is currently looking for an experienced and talented technical services manager to join its team of professionals.

Key Responsibilities:

• Active technical and application support of sales staff in the preparation of sales offers in respect of technical and other aspects.
• Technical consultation and support of customers in respect of the company’s PV products and systems in both – commercial and residential markets.
• Preparation of quotations, follow-up, product consulting and order confirmation to clients, mainly for technical services
• Commencement of technical on-site and telephonic support as well as site visits for assessments or energy audits to prepare a PV design.
• Gaining internal knowledge about new products or updates and changes. Internal processing and presentation of the company’s knowledgebase and training of colleagues
• Analyses and Assessments of market and customer requirements for new products and solutions.
• Support the Department Manager when implementing new products and services.
• Working close with the Department Manager for setting up and maintaining technical presentations, product battle cards, warranty guidelines etc…
• Commencement of regular technical product and system training with clients where new products are introduced or system configurations are shown.
• Preparing PV designs in the company’s design software PV Manager. Commencement of internal and external trainings herein

Key Requirements:

• Bachelor’s Degree in Electrical or Mechanical Engineering
• Knowledge and experience in the solar field is an asset
• Product experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferred
• Minimum 3 years of technical experience in the solar industry
• Excellent written and verbal communication skills required
• Excellent English skills, Afrikaans is an asset
• Willingness to work in a fast-paced, customer-facing environment
• Ability to organize, prioritize and effectively multi-task daily and meet deadlines
• Assertive, confident and clear communicator – via e-mail, phone and face-to-face
• Proficient with desktop applications such as Windows & Office. ERP System Knowledge is an asset
• Experience with PV Design Software such as PV Syst, PV Sol etc.. is an asset
• Must have a valid state driver’s license

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, visit the Hire Resolve website: hireresolve.us or email us at Engineers@hireresolve.za.com
• Alternatively, you are welcome to connect with Lauren Le Roux, Kyla van der Westhuizen, Kaylee Kemm, Cailin Hunt or Ashleigh Whitehead on LinkedIn.