Traffic Management Operator (Tshwane (Pretoria))

Company: Pt Operational Services
Location: Hatfield, Pretoria
Reports to: Route Service Supervisor
Purpose: To effectively detect, manage and capture incidents that occurs on the respective province’s Freeway network to dispatch the relevant assistance timeously in order to save lives and reduce traffic congestion. This role will also assist in the dispatch and record keeping of all communication regarding incidents and unsafe road conditions on the highway in accordance with legal requirements and in terms of Company procedures.

Suitable candidates must possess the following minimum qualifications and skills: 

• Grade 12
• Certificate in call centre management / or traffic engineering (will be advantageous)
• Communication clerk and route services training and at least 2 years’ call center experience or CCTV surveillance experience. Knowledge of road incident management systems (RIMS) will be advantageous.
• Excellent communication skills in English, and one other language.
• Computer literacy
• Telephone skills
• Interpersonal relationship skills
• Accuracy
• Problem solving skills
• Reporting skills
• The physical demands are those required to work on shift rotating basis in an office environment.
• The work environment characteristics are those encountered in a typical office environment.

The successful candidate’s responsibilities will include, but are not limited to:

• Accurate logging and verification of all detected incidents.
• Dissemination of information regarding active incidents to relevant stakeholders.
• Monitor, record and report all road-side and equipment malfunctions.
• Ensure the completion of all incident identified with the relevant snapshots and incident videos extracted.
• Complete and submit time sheets accurately and timeously.
• Receive communication from motorists, route inspectors and/or emergency services on accidents, collisions, damaged road furniture, environmental hazards and/or adverse road weather conditions.
• Relay of such information to the relevant authorities or contractor and follow up whether the necessary actions were taken by the above in order to ensure safe road conditions exist again.
• Documentation of the above in the occurrence book and on computer.
• Assist route services supervisor with day-to-day administration duties and reports.
• SOS administration and recording of occurrences, low battery, etc.
• Dispatching of route patrollers to reported / detected incidents.
• Log all reported complains and compliments.
• RIMS WhatsApp messages monitoring, acknowledging incident and give back situation report of the incident.
• Provide road users with alternative route when necessary.
• Provide road users with requested traffic information.
• Acknowledge by signing for all Plaza paperwork delivered by Patrol drivers.
• Constant monitoring of traffic maps to detect and congestions and incidents.
• Liaising with Plaza’s during major crashes, protest, road closure, crashes at the Plaza.
• Receive all relevant documents from the Plazas.
• Accurate and timeous completion of all administrative functions related to KPI’s